還有一周左右的時間就是我們中國的傳統佳節——春節了。
一般來說,現在這個階段就是發郵件給客戶的最好時機啦~畢竟,大部分國外的客戶都是沒有春節假期的,因此,利用好假期前的這段時間,與國外客戶進行溝通和對接,這也是為了給年后的客戶跟進和訂單開發做充足的預熱和準備,保持商務溝通的連貫性和專業性。

可參考的郵件模板
01

通知客戶放假時間
放假通知最好提前1-2周發送,提前讓客戶知曉,并留有時間處理客戶的需求。
Dear xxx
Have a good day.
Chinese New Year(our Spring Festival) is coming soon, kindly let you know that we will take our holiday on 25th Jan. and will come back to work on 8th Feb.
However, I will check my email every day and you can call me when you urgent, I will go back to you asap. Thank you!
Wish you have a nice 2022 .
Best regards,
xxx
Dear xxx
We would like to take this opportunity to thank you for your kind support all this while.
Please kindly be advised that our company will be closed from XXX to XXX, in observance of the Chinese traditional festival, Spring Festival.
Any orders will be accepted but will not be processed until XXX, the first business day after the Spring Festival. Sorry for any inconvenience caused.
Thanks & Best regards
xxx
Dear xxx
We are pleased to inform you that our Chinese New Year holiday start from XXX to XXX. All the orders placed after XXX will be processed after we come back from holiday.
Hence our office and warehouse are closed during the above period. Please feel free to contact us at 0086-XXXXXXX or send E-mail to me at XXXXX.
Happy New Year to you and your family!
xxx
02

建議客戶提前下單
Dear XXX
Please note we will begin our holiday for Chinese New Year from XXX to XXX. We suggest you place orders in advance, and we could arrange pre-production process accordingly.
Kindly contact our sales rep for any issues in this period. Sorry for the inconvenience of you!
Best regards
XXX
Company Name
Tel: +86-XXXXXXX
03

引導客戶盡快下單
Dear XXX
We are pleased to inform you that our Chinese New Year holiday start from XXX to XXX. All the orders placed after XXX will be processed after we come back from holiday.
Hence our office and warehouse are closed during the above period.
Should you need any orders in the near future and/or need any assistance.
Please feel free to contact us before our long holiday so that we can make work for you in advance.
Happy New Year to you and your family!
Thanks & Best regards,
XXX
Company Name
Tel: +86-XXXXXXX
Dear XXX
Chinese New Year coming soon ,we have a holiday from the xxx to the xxx .
Is your order urgent? When do you expect to receive the goods? Since the factory is closed during the holiday, we will help you plan the time in advance if your order is urgent.
And I have to inform you that the price of raw materials is rising now, and I am not sure what the price will be after the holiday, so can you pay the deposit first to lock the order? We will purchase raw materials at current prices so that we will not be threatened by rising raw material prices.
We look forward to discussing more with you and waiting for your reply.
Thanks & Best regards,
XXX
Company Name
Tel: +86-XXXXXXX
04

提醒客戶耐心等待包裹處理
Dear valued customer,
According to the coming Chinese New Year.
I would like kindly to remind you that, the package would be delayed during this time.
Owning to the New Year's holiday, the number of shipping package is greatly increasing, while the post office and customs will have holiday off during this time, which directly affect the handling time.
We appreciate your understanding and patience. You are also welcome to contact us about more solutions.
Yours Sincerely,
XXX
Company Name
Tel: +86-XXXXXXX
05

催老客戶在放假前付款
Dear XXX
Thank you for being our customer. We are very grateful for your continued patronage and always treasure loyal customers like you.
As you know the goods are ready for shipment, and we are worried about the freight rates going up towards CNY Holiday, please expedite the payment so we can proceed.
Yours Sincerely,
XXX
Company Name
Tel: +86-XXXXXXX
06
設置郵箱的自動回復
Your mail is well received. Our CNY Holidays last from XXX to XXX. I will get back to you once coming back to work. For anything urgent, please text me on WeChat, WhatsApp or simply call me.
Please be informed that our office will be closed from XXX to XXX for the Chinese New Year Holiday. The business will resume from XXX. If you have any urgent support issue during holidays, please contact me at WhatsApp. Thanks for your kind understanding.
最后,如何給客戶發送一個完整的春節放假通知?小編也整理了模板給各位老板們參考~
Chinese New Year Holidays Notice
Dear Customers,
Please be informed that our company will be closed from 假期第一天 to 假期最后一天 for Lunar New Year holiday. Normal business will resume on 開工第一天.
請注意,因歡度春節我司將于(假期起止日期)放假。年后開工時間為(開工第一天)。
Any orders placed during the holidays will be produced by 復工開工時間. To avoid any unwanted delay, please place your order in advance, and the shipping cut-off date is 貨運截止日期.
春節期間的任何訂單將于(開工時間)再生產。為避免不必要的延誤,請您提前訂購,貨運截止日期是(截止日期)。
In a bid to prevent transmission and control the pandemic, our government encourages companies to make flexible arrangements for the holiday and guide employees to spend the vacation in their workplace. In response to the call of the government, some of us decide to stick to our post. If you have any further questions or concerns, please contact us at 緊急聯系方式 and we will get back to you as soon as possible.
為了控制以及防止疫情傳播,我國政府鼓勵企業靈活安排假期,引導員工“就地過年”。為響應國家號召,我司部分員工將堅守崗位。如果您有任何疑問,請聯系我們,我們將第一時間響應。
On the other hand, The pandemic has brought the biggest disruption since the start of container shipping 65 years ago. And the shipping crisis is getting worse as cargo demand far exceeds available capacity. We suggest planning your business purchases ahead for extra-long ship times.
另一方面,疫情給海運市場帶來了65年來最大的混亂,而且由于艙位需求遠超實際運力,這場航運危機正變得越來越糟。我們建議您提前規劃您的訂單,給貨物運輸留出更長的時間。
Thank you for your understanding and support. We wish you the very best for the New Year!
感謝您的理解和支持,祝您新年快樂!
注:本文綜合來源于外貿充電站、焦點視界、外貿營銷俱樂部、維尼外貿頻道等,如有疑問請聯系小編~
來源:喜運達

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