最近，陸續有賣家咨詢自己的亞馬遜賬號因為DMCA(反通知)而被封號的情況：
Dear Seller,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed.
Why did this happen?
We took this measure due to incorrectly using the DMCA counter-notice process . This is a violation of Amazon’s Seller Policies and Seller Code of Conduct:
https://sellercentral.amazon.com/gp/help/G1801
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with our Seller Code of Conduct policy.
How do I send this information?
Submit this information in Seller Central Help:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa
If you have questions about this policy, please contact us:
https://sellercentral.amazon.com/cu/contact-us
After 90 days following this notification, you may separately request a funds disbursement by contacting [email protected]. We will conduct a separate investigation to evaluate your account. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account.
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?reftag=email_suspend or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
為什么會這樣?
我們采取這一措施是因為不正確地使用了DMCA反通知程序。這違反了亞馬遜的賣家政策和賣家行為準則:https://sellercentral.amazon.com/gp/help/G1801
首先，我們先來了解下什么是反通知？
進行反通知時我們需要注意以下幾點：
1.DMCA 反通知僅適用于在美國收到的版權聲明；
2.認為投訴的內容并不侵權；
3.聲明需要真實，無任何修改，并承擔相應的法律責任；
而根據最近幾個此類型的case溝通后得到得細節，賣家在進行反通知前，先對申訴的listing(asin）內容進行了修改，再提交DMCA(反通知)，這一行為，被亞馬遜判定不正確地使用了DMCA反通知程序。
溫馨提示DMCA反通知是認為投訴的內容并不侵權，所以是無需進行任何修改的；反之，如果需要進行修改，那就只能承認侵權進行正規申訴。
還有另一種是被判了行為準則，根據客戶內部查因出來的結果是使用DMCA反通知程序欺詐：
圖片來源于客戶的凍結郵件
從內部查因結果備注：審核出該賣家無權銷售這些產品，并且冒用DMCA反通知避免移除ASIN, 指出：沒有法律批準不得回復。
申訴：必須走法律程序或者由權利人發給亞馬遜的撤訴信，不然拒絕。
本文已被這些標簽收錄:亞馬遜運營
編輯：賣家無憂
來源：喜運達
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